Zoia Yakymenko
Project Manager
Kharkiv
Summary
Goal-oriented manager with experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction . Enthusiastic person who wish to contribute team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and grow .
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Sales Manager
on-line shop Akvadom
09.2016 - 02.2018
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Purchasing Manager
Ltd. BUD DEVELOPMENT UKRAINE
04.2014 - 06.2016
- Implemented policies to reduce cost and eliminate waste.
- Wrote standard operating procedures for department.
- Devised and executed annual purchasing plans and contracts.
- Worked with clients to resolve claim issues quickly and efficiently.
- Established clear lines of communication between business and clients.
Head of Client Services
Ltd Sahara
11.2011 - 04.2014
- Resolved problems with customers to maintain relationships and increase return customer base.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Education
Bachelor - Philology, Foreign Languages (main English)
National Technical University NTU KhPI
Ukraine, Kharkiv 09.2002 - 09.2005
Skills
Accomplished manager
Analytical problem solver
Verbal and written communication
Strategic planning
Office package (Excel,Word)
1C
Google Wordspace
Timeline
Sales Manager
on-line shop Akvadom
09.2016 - 02.2018
Purchasing Manager
Ltd. BUD DEVELOPMENT UKRAINE
04.2014 - 06.2016
Head of Client Services
Ltd Sahara
11.2011 - 04.2014
Bachelor - Philology, Foreign Languages (main English)
National Technical University NTU KhPI
09.2002 - 09.2005