Yelyzaveta Skrypnyk
Summary
Motivated, intelligent person with 5 years of experience in an agency. Offering expertise in the field of customer service, quick answers to questions and conflict resolution. Accurate, assertive and adaptable person who can effectively multi-task in challenging situations and meet critical deadlines. Always ready to learn something useful and new.
Overview
4
4
years of professional experience
Work History
Personal Assistant
3D Artist Sveta Bilyk
05.2022 - 01.2023
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Prepared meeting rooms and event spaces.
- Checked and opened mail, enabling prompt response to correspondence.
- Search for exhibition and opportunities for artist.
- Preparation of documents and fillable questionnaires for submission to exhibitions, residencies and grants.
- Setting up an efficient distribution of tasks in tables and Asana (app).
- Preparation of tiktoks and YouTube shorts from the idea to the editing of the finished video.
Customer Support Associate
Newday Agency
04.2020 - 01.2022
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
- Kept abreast with latest product developments to inform customers.
- Recorded customer communications to maintain proper documentation.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
Office Manager
Newday agency
11.2018 - 04.2020
- Managed 12-employee office, supervising workers, enhancing productivity and driving efficiency.
- Produced high-quality documents and spreadsheets for internal needs.
- Oversaw office budget to responsibly allocate equipment and resources.
- Oversaw office inventory ordering, requisitions and stocking.
- Arranged corporate events 15+ attendees.
- Negotiated with vendors to minimise costs and improve service.
- Managed projects within strict deadlines and budget constraints.
Education
History and archaeology - History
Oles Honchar Dnipro national university
Dnipro 09/2017 - 01/2023
Skills
- Conflict resolution
- Customer friendly
- Team player
- Self-motivated
- Instant messaging
- Always eagerness to learn something new
Languages
Ukrainian
Native
English
Upper intermediate
Russian
Fluent
Timeline
Personal Assistant
3D Artist Sveta Bilyk
05.2022 - 01.2023
Customer Support Associate
Newday Agency
04.2020 - 01.2022
Office Manager
Newday agency
11.2018 - 04.2020
History and archaeology - History
Oles Honchar Dnipro national university
09/2017 - 01/2023
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