Vladyslav Balko
Greenock
Summary
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
A sincere desire to help, responsibility, flexibility in making decisions about comfort and the best service for guests!
Adapted to heavy work. Constant focus on results, self-development, ability to work in a team of the highest standard
Self-motivated Hotel Luggage porter, Concierge offering tireless dedication to outstanding customer care and faultless security provisions. Skilled in quick response to the assigned task from the guest, and finding a solution in a stressful situation to offer all-round, first-class hospitality safeguarding and care. Personable Porter, Concierge skilled in running high-quality service provisions for busy reception and security operations. Delivers exceptional customer care through prompt, professional assistance. Calm under pressure for proactive incident response.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Scotts Bar & Restaurant
10.2024 - 12.2025
- Upsold daily specials and beverages, contributing to increased sales and enhancing customer dining experiences.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere and encouraging repeat visits.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Assisted in inventory management by monitoring stock levels of supplies and communicating needs to management effectively.
- Maintained clean and organized dining areas for optimal guest experience.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Restaurant Waiter
Miro's on the Prom
03.2022 - 10.2024
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience and minimize wait times.
- Collaborated with kitchen staff to ensure timely order preparation and accuracy of food delivery.
- Trained new team members on service protocols and menu knowledge, fostering a cohesive work environment.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Luggage porter
The Landmark London
12.2021 - 02.2022
- Provided full information about the benefits of the stay (showed all amenities in the room, comprehensive information about the bar, restaurant, spa) offered coffee, tea, hung coats, used the guest's name as much as possible
- Adhered to the standard of grooming and cleanliness (polished shoes, ironed work uniform)
Polite communication with colleagues, additionally offered constant help, was quick in making decisions. Observed all standards of the hotel - Coordinated group arrivals and departures, handling multiple luggage items efficiently.
- Organised and prioritised luggage storage to provide quick retrieval for departing guests and timely check-in for new arrivals.
- Worked with reception staff to communicate room availability and readiness for incoming guests.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Kept lobbies and reception areas clean, tidy and hazard-free, storing luggage away from pathways.
- Welcomed guests in friendly, professional manner.
- Communicated with coworkers and managers to coordinate tasks.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
- Maintained cleanliness and organization of lobby and common areas to enhance guest experience.
- Delivered exceptional customer service by promptly assisting guests with luggage and inquiries.
Concierge
Corus Hyde Park
03.2020 - 11.2021
- Provided service about 120 new guests per day + individual groups of more than 70 guests at the same time
- Achieved the highest possible level of service at the hotel's peak occupancy
- Met guests from street with wide sincere smile, opening taxi door, helped with suitcases, showed them hotel, offered drinks (if available). Сoncierge service provided all information, offered help and support throughout guests' stay
- Arranged for transportation to and from airport, train station and events for visitors upon request (and provided additional information on strikes, on best routes)
- Arranged for interpreters to translate information to guests
- Managed over 50+ customer calls per day
- Received thanks for good service from more than 60 guest per day
- Provided guests with keys and directions to room locations.
- Scheduled deliveries of flowers, gifts and other products for guests.
- Shipped packages and assisted guests with printing of documents.
- Transported luggage to and from rooms to accommodate guests.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Luggage porter + Concierge
The Prince Akatoki London 5*
07.2018 - 03.2020
- Arranged for transportation to and from airport, train station and events for visitors upon request.
- Transferred luggage, bags and other items from vehicles and main reception to guest rooms.
- Executed more than 40 special orders from guests (arrangement of flowers in room, champagne, inflatable balloons for birthday)
- Escorted guests to and from rooms, assisting with their luggage and engaging in friendly conversation.
- Increased workplace safety by reporting potential hazards to supervisor.
- Notified front desk manager of guest issues requiring further assistance for resolution.
- Explained important features of guest rooms and demonstrated controls for key facilities.
- Removed and appropriately disposed of litter.
- Provided guests with information regarding hotel's amenities, local attractions and dining options.
- Coordinated with housekeeping or maintenance department to address needs of clients.
- Shipped packages and assisted guests with printing of documents.
- Scheduled deliveries of flowers, gifts and other products for guests.
- Booked conference rooms for events and seminars.
Education
Bachelor - Economics in International Relations
Ukraine University of Economics And Trade
Kiev06.2015
Skills
- First-class guest service
- Customer care
- Room deliveries
- Focus on result
- Materials organisation
- Order taking
- Problem-solving
- Spot cleaning
- Luggage support
- Cash handling
- Food safety awareness
- Allergy awareness
- Dessert recommendations
- Time management
- Team standards
- Guest experiences
Timeline
Restaurant Waiter
Scotts Bar & Restaurant
10.2024 - 12.2025
Restaurant Waiter
Miro's on the Prom
03.2022 - 10.2024
Luggage porter
The Landmark London
12.2021 - 02.2022
Concierge
Corus Hyde Park
03.2020 - 11.2021
Luggage porter + Concierge
The Prince Akatoki London 5*
07.2018 - 03.2020
Bachelor - Economics in International Relations
Ukraine University of Economics And Trade
Gym, Hiking
I like to be physically fit, to be at work. To be result-oriented, teamwork. Energetic and positive despite the pressure.
Hiking in the mountains gives me freshness in my thoughts and new goals, it's best to do it with an audiobook.
I prefer extensive training to be ready for any situation and always stay positive.