Valeriia Kishchenko
Coffee Barista
Calgary
Summary
Highly-motivated, productive and customer-focused service professional with over 3 years’ experience working in the customer service sector. Strong communication, interpersonal, and problem solving skills. I am a driven, hardworking, and responsible employee. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Eager to further my experience in the professional world Key Competencies Strong Communication Skills Experienced with Emergency Procedures Customer service Time management Cash handling Scheduling Retail Leadership
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Coffee Barista
Good Earth Coffeehouse
Calgary
06.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Volunteer
Calgary Food Bank
Calgary
04.2023 - Current
- Worked with a team on an assembly line to package up bags of the non-perishable and perishable food items for our hampers.
- Built hampers in a cart or distributing hamper bags to our clients’ vehicles.
- Sorted and lookout for dented cans, opened packages and expired items.
- Met clients outside at their vehicles/inside to verify their ID before they pick up their hamper.
- Assisted with special events and programs.
Machine Operator
Samsung SDI
Göd
04.2022 - 01.2023
- Performed to machine standard run rates.
- Executed manufacturing duties, creating materials for commercial and industrial applications.
- Produced required output within established specifications and tolerances to meet goals.
- Read schematics and diagrams to monitor machine activity.
- Ensured timely completion of all production tasks.
- Completed equipment preventative maintenance tasks, keeping machinery functional.
- Collaborated with other departments to ensure seamless operations.
House Keeping
Avenue Hostel
Budapest
01.2022 - 08.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Private Tutor
Kharkiv
Kharkiv
11.2020 - 02.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Taught students remotely via pre-recorded and live video sessions.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Offered one-on-one instruction to foster opportunities for flexible and differentiated learning.
- Kept and reviewed academic records for students to determine areas to cover in tutoring sessions.
- Met with parents to discuss student progress and address concerns.
Education
Bachelor's - Teaching English As A Second Language
H.S Skovoroda Kharkiv National Pedagogical University
Kharkiv, Ukraine 09.2019 - 05.2023
Skills
Exceptional customer service
undefinedTimeline
Coffee Barista
Good Earth Coffeehouse
06.2023 - Current
Volunteer
Calgary Food Bank
04.2023 - Current
Machine Operator
Samsung SDI
04.2022 - 01.2023
House Keeping
Avenue Hostel
01.2022 - 08.2022
Private Tutor
Kharkiv
11.2020 - 02.2022
Bachelor's - Teaching English As A Second Language
H.S Skovoroda Kharkiv National Pedagogical University
09.2019 - 05.2023
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