Stacie Anali Cruz Madrigal
San Antonio,texas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals. Excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Collaborates effectively with teams to deliver superior guest experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Chile Verde Mexican Food
01.2011 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Call Center Representative
ACS Customer Service (T-mobile)
02.2008 - 11.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Associate Degree Program - Medical Assisting
Southern Careers Institute
San Antonio, TX01.2019
High School Diploma -
Roosevelt High School
San Antonio, TX05.2008
Skills
Strong Work Ethic
Exceptional customer service
Memory retention
Professional Appearance
Organization
Adaptable and Flexible
Decision-Making
Ability to Lift 30 Pounds
Active Listening
Reliability and punctuality
Critical Thinking
Microsoft site
Stress Tolerance
Multitasking and Organization
Problem-Solving
Teamwork and Collaboration
Food and Beverage Service
Cash handling
Medical Law & Ethics
Medical Terminology
Vital Sign Monitoring
Phlebotomy
CPR
First Aid
Immunization Administration
Direct Patient Care
Accomplishments
- Dean list
- CPR certified
- HIPAA certified
- GPA : 3.92
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Chile Verde Mexican Food
01.2011 - Current
Call Center Representative
ACS Customer Service (T-mobile)
02.2008 - 11.2010
Associate Degree Program - Medical Assisting
Southern Careers Institute
High School Diploma -
Roosevelt High School
- CMA - Certified Medical Assistant
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