Sofiya Chyzh
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Customer Support Manager
Hexa
03.2023 - Current
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
Account Manager
GymBeam
04.2022 - 02.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Sales Representative
ArchiCGI
10.2021 - 03.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Law
State Tax University (STU)
Irpin06.2023
Skills
- Account Management
- Consultative Selling Techniques
- Digital Sales
- Client Base Retention
Languages
Ukrainian
Native language
English
Upper intermediate
B2
Timeline
Customer Support Manager
Hexa
03.2023 - Current
Account Manager
GymBeam
04.2022 - 02.2023
Sales Representative
ArchiCGI
10.2021 - 03.2022
Law
State Tax University (STU)
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