Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on all the challenges and responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Middle Support Engineer
PortaOne Inc.
Chernihiv
11.2019 - Current
Used to be in charge of a duty team for several years
Monitored systems in operation and quickly troubleshot errors.
Analyzed information provided by the customers, split the tickets between the workers and provided solutions to problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Self-motivated, with a strong sense of personal responsibility.
Network Operation Engineer
FlamesGroup
Chernihiv
11.2018 - 11.2019
Monitored and maintained VOIP service quallity according to established guidelines and best practices.
Supported sales team in terms of discovering and investigating the issues
Closed first-time tickets quickly and met resolution volume requirements.
Junior Support Engineer
PortaOne Inc.
Chernihiv
04.2018 - 11.2018
Implemented technical solutions to solve customer issues and increase satisfaction.
Communicated with clients to verify roots and causes of issues.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Bachelor - Computer Engineering
Polytechnic National University
Chernihiv
09.2014 - 05.2018
Additional Courses - System Administration
PortaOne System Administrator (Linux, MySQL, VOIP)
Ukraine, Chernihiv
09.2017 - 05.2018
Skills
Linux (RedHat, Ubuntu, Debian)
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Timeline
Middle Support Engineer
PortaOne Inc.
11.2019 - Current
Network Operation Engineer
FlamesGroup
11.2018 - 11.2019
Junior Support Engineer
PortaOne Inc.
04.2018 - 11.2018
Additional Courses - System Administration
PortaOne System Administrator (Linux, MySQL, VOIP)
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