Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mykola Kashenets

Support Engineer
Bila Tserkva

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on all the challenges and responsibilities to meet team goals.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Middle Support Engineer

PortaOne Inc.
Chernihiv
11.2019 - Current
  • Used to be in charge of a duty team for several years
  • Monitored systems in operation and quickly troubleshot errors.
  • Analyzed information provided by the customers, split the tickets between the workers and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.

Network Operation Engineer

FlamesGroup
Chernihiv
11.2018 - 11.2019
  • Monitored and maintained VOIP service quallity according to established guidelines and best practices.
  • Supported sales team in terms of discovering and investigating the issues
  • Closed first-time tickets quickly and met resolution volume requirements.

Junior Support Engineer

PortaOne Inc.
Chernihiv
04.2018 - 11.2018
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Communicated with clients to verify roots and causes of issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Bachelor - Computer Engineering

Polytechnic National University
Chernihiv
09.2014 - 05.2018

Additional Courses - System Administration

PortaOne System Administrator (Linux, MySQL, VOIP)
Ukraine, Chernihiv
09.2017 - 05.2018

Skills

Linux (RedHat, Ubuntu, Debian)

MySQL (InnoDB, Percona)

NoSQL (Cassandra, ElasticSearch)

Oracle Database

Scripting (Bash)

VoIP

Radius

Apache (Webservice, httpd, haproxy)

Rest troubleshoting

System Performance Troubleshooting

Timeline

Middle Support Engineer

PortaOne Inc.
11.2019 - Current

Network Operation Engineer

FlamesGroup
11.2018 - 11.2019

Junior Support Engineer

PortaOne Inc.
04.2018 - 11.2018

Additional Courses - System Administration

PortaOne System Administrator (Linux, MySQL, VOIP)
09.2017 - 05.2018

Bachelor - Computer Engineering

Polytechnic National University
09.2014 - 05.2018
Mykola KashenetsSupport Engineer