Mykola Kashenets
Support Engineer
Bila Tserkva
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on all the challenges and responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Middle Support Engineer
PortaOne Inc.
Chernihiv
11.2019 - Current
- Used to be in charge of a duty team for several years
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed information provided by the customers, split the tickets between the workers and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Network Operation Engineer
FlamesGroup
Chernihiv
11.2018 - 11.2019
- Monitored and maintained VOIP service quallity according to established guidelines and best practices.
- Supported sales team in terms of discovering and investigating the issues
- Closed first-time tickets quickly and met resolution volume requirements.
Junior Support Engineer
PortaOne Inc.
Chernihiv
04.2018 - 11.2018
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Communicated with clients to verify roots and causes of issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Bachelor - Computer Engineering
Polytechnic National University
Chernihiv 09.2014 - 05.2018
Additional Courses - System Administration
PortaOne System Administrator (Linux, MySQL, VOIP)
Ukraine, Chernihiv 09.2017 - 05.2018
Skills
Linux (RedHat, Ubuntu, Debian)
undefinedTimeline
Middle Support Engineer
PortaOne Inc.
11.2019 - Current
Network Operation Engineer
FlamesGroup
11.2018 - 11.2019
Junior Support Engineer
PortaOne Inc.
04.2018 - 11.2018
Additional Courses - System Administration
PortaOne System Administrator (Linux, MySQL, VOIP)
09.2017 - 05.2018
Bachelor - Computer Engineering
Polytechnic National University
09.2014 - 05.2018
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