Mariana Kalenikova

• Communicated with clients to verify roots and causes of computer problems.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Provided daily support to Workday users in 24/7 uptime environment, practiced working sometimes over shifts to accommodate time zones.
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.

· YouTube ENG subtitles creator, translator from Rus/Ukr into English and vice versa

· Cooperation with bloggers from all over the world

· Creator of Eng subtitles to the program “The Life of Others”, Mironov Sergey, Russian fitness blogger, Dr. Komarovskyy, Interior Design, Aleksandr Palienko, Andrew Bedniakov, Masha Sebova.

• Volunteered at local community organizations, providing assistance with day-to-day operations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.

• Optimized business and management practices to improve all facets of project development and execution.
• Led key projects while managing timelines and meeting deadlines within budgetary limits.
• Defined project scopes, cost estimates and schedules.
• Conducted research prior to beginning new projects.

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collected room deposits, fees, and payments.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Confirmed relevant guest information and payment methods to prevent fraud.

• Resolved problems, improved operations and provided exceptional service.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.