Maria Dolorosa Napaton
Deira
Summary
Offering strong customer service orientation and excellent communication abilities to excel in this role. Brings ability to quickly learn and adapt to industry standards, leveraging organizational and planning skills. Ready to use and develop research and itinerary planning skills.
Experienced with coordinating travel itineraries and managing bookings. Utilizes in-depth knowledge of travel destinations and industry trends to provide exceptional service. Track record of maintaining excellent client relationships and ensuring seamless travel experiences.
Overview
14
14
years of professional experience
Work History
Travel Agent
Al- Masila Travel & Tourism
03.2017 - 10.2019
- Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
- Proactively market, sell and consult with clients in regards with travel inquiry and all other related services
- Completed all ticketing, secured payments and submitted all paperwork to accounting department
- Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
- Responsible for answering all phone calls from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner, professionally, courteously and promptly
Travel Agent
Badur Travel
10.2012 - 02.2017
Logistic Officer
Alzaben Shipping & Logistics
01.2006 - 11.2011
- Received and managed all incoming and outgoing correspondences
- Managed and organized administrative files and other documents
- Full & complete knowledge for Issuing Airwaybill
- Preparing Freight Manifest for
- Preparing Insurance, Municipality, Legalization for Export Shipments
- Arrange Delivery & pick up for Import & Export Shipments
- Handling the Operations in the Absence of The manager
- Managed and update all import and export shipments
- Performed other Duties as Requested
Education
AMADEUS Reissue and Refunds -
01.2013
AMADEUS Advance Fares and Ticketing -
12.2012
AMADEUS Basic Course -
11.2012
GALILEO Basic Course -
10.2012
BASIC TRAINING COURSE- TOURISM & TICKETING COURSE -
SKYLINE INSTITUTE
04.2009
Skills
- Self motivated
- Responsibility Seeker, always ready to take initiatives and desirous to learn more
- Ability to work in challenging environment
- Hardworking
Timeline
Travel Agent
Al- Masila Travel & Tourism
03.2017 - 10.2019
Travel Agent
Badur Travel
10.2012 - 02.2017
Logistic Officer
Alzaben Shipping & Logistics
01.2006 - 11.2011
AMADEUS Advance Fares and Ticketing -
AMADEUS Basic Course -
GALILEO Basic Course -
BASIC TRAINING COURSE- TOURISM & TICKETING COURSE -
SKYLINE INSTITUTE
AMADEUS Reissue and Refunds -
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