Manik Raj Basnet
Hayes And Harlington
Summary
An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waiter
Kaniz Restaurant
09.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Member
Rotaract Club Of Kantipur
02.2023 - Current
- Exhibited excellent communications and customer service relations skills.
- Gained knowledge and experience working with children in educational setting.
- Collaborated with local organizations to provide food baskets to families in need.
- Planned and delivered numerous activities and special events.
- Developed communication strategies to promote charity events.
Facilitator
Youth Thinkers' Society
06.2018 - Current
- Youth Thinkers’ Society is a Non-governmental and independent organization that has been designed to not only give a voice but also make sure that the voices of the country’s springtides are heard.
- In this organization, I have worked as a trainer, and facilitator for Model United Nations conferences. Recently in 2023, I have represented as Committee Coordinator in Everest International Model United Nations.
Intern
Youth Thinkers' Society
03.2023 - 07.2023
- Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to staff members.
- Proposed call and meeting agenda items to committee members.
Receptionist
Choto Restaurant Pvt. Ltd
06.2022 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Vounteer
Rainbow Volunteer Club
10.2021 - 12.2021
- Assisted organizing local charity events to raise funds for disadvantaged families.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
- Led weekly volunteer team to clean up public parks and create safe environment for children.
Education
Masters in Cyber Security Management - Cyber Security Management
University of Law Business School
London, United Kingdom10.2024
Bachelor of Computer Science - Information Technology
University of Wolverhampton | Herald College
Kathmandu, Nepal11.2022
High School Diploma -
Uniglobe HSS And College
Kathmandu, Nepal03.2019
Secondary Education Examination - General Studies
Gyankunj Higher Secondary School
Kathmandu, Nepal03.2017
Skills
- Order Management
- Menu Presentation
- Cash Handling
- Bill Computation
- Guest Relations Management
- Performance Optimization
- Customer Experience Management
Languages
Nepali
Native language
English
Advanced
C1
Hindi
Intermediate
B1
Timeline
Waiter
Kaniz Restaurant
09.2023 - Current
Intern
Youth Thinkers' Society
03.2023 - 07.2023
Member
Rotaract Club Of Kantipur
02.2023 - Current
Receptionist
Choto Restaurant Pvt. Ltd
06.2022 - 11.2022
Vounteer
Rainbow Volunteer Club
10.2021 - 12.2021
Facilitator
Youth Thinkers' Society
06.2018 - Current
Masters in Cyber Security Management - Cyber Security Management
University of Law Business School
Bachelor of Computer Science - Information Technology
University of Wolverhampton | Herald College
High School Diploma -
Uniglobe HSS And College
Secondary Education Examination - General Studies
Gyankunj Higher Secondary School