Jonna Mae Arnaiz
Dubai
Summary
HR and People Operations Executive with over 7 years of UAE experience in multinational environments. Proven expertise in onboarding, visa and work permit processing, employee records, payroll coordination, compliance, and medical insurance administration. Recognized for accuracy, cross-department coordination, process improvement, and maintaining confidentiality while ensuring timely HR service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
People Operations Executive
Assembly Global
08.2023 - Current
- Manage onboarding for new hires, collecting and verifying documents (passports, visas, Emirates IDs, IBANs, etc.) and ensuring completion of contracts and policy sign-offs before start dates.
- Coordinate employee medical tests, visa stamping, ID issuance, and registration with GPPSA (GCC nationals) and authorities, maintaining accurate onboarding and employment files in HRIS and digital storage.
- Support payroll processing for 300+ employees, update records in HR systems, and notify compensation teams about new joiners and leavers.
- Administer visa applications, renewals, amendments, and cancellations, liaising with legal and PROs for compliance and maintaining trackers for visa and work permit renewals.
- Handle medical insurance enrollment and claims, coordinate with providers, support staff queries, and ensure regulatory compliance with coverage policies.
- Maintain employee data security and proper documentation for audits and legal inspections.
- Facilitate offboarding, coordinate final settlements (FNF), system access removal, exit processes, and visa cancellations or transfers according to local laws.
People Admin Coordinator
Assembly Global
03.2022 - 07.2023
- Developed and maintain comprehensive project documentation, ensuring accuracy and accessibility for all stakeholders.
- Provide administrative HR support including employee records maintenance, payroll inputs, and cross-region document coordination.
- Support HR projects, HR system updates, and audit documentation
Client Service Executive
Continental Insurance Brokers,
08.2020 - 02.2022
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Coordinated with internal teams to streamline service delivery processes.
- Managed client renewals, insurance documentation, and compliance for medical and life plans.
- Coordinated enrollment and claims with insurance vendors.
Receptionist & HR Assistant
Steel Wood Industries FZCO
03.2018 - 07.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing internal workflow and information sharing.
- Handled office administration, HR filing, visa processing support, document preparation, and employee records.
Junior Sales Service Associate / Teller – New Acco
Philippine National Bank
08.2013 - 01.2018
- Managed teller operations, reconciliations, account openings, and KYC compliance.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in processing transactions accurately, ensuring compliance with banking protocols.
Education
Bachelor of Science - Business Administration (Financial Management)
University of The Immaculate Conception
Davao City, Philippines03-2013
Skills
- Onboarding & Offboarding Administration
- UAE Visa Processing & Work Permit Support
- Payroll Inputs & Coordination
- Compliance & Document Audits
- Employee Records & HRIS (HiBob, UKG, Maconomy)
- Medical Insurance Administration
- HR Systems Reporting & Documentation
- Cross-Region HR (UAE, KSA, Egypt)
- Internal/External Stakeholder Communication
- Advanced Microsoft Office & Google Workspace
Certification
- Certified Human Resource Professional (CHRP) – Learners Point Academy, Dubai
- Certified Human Resource Manager (CHRM) – Learners Point Academy, Dubai
- Preparing to Manage Human Resources – University of Minnesota (Coursera)
- Anti-Money Laundering – Continental Insurance Brokers, Dubai
Languages
English
Advanced (C1)
Timeline
People Operations Executive
Assembly Global
08.2023 - Current
People Admin Coordinator
Assembly Global
03.2022 - 07.2023
Client Service Executive
Continental Insurance Brokers,
08.2020 - 02.2022
Receptionist & HR Assistant
Steel Wood Industries FZCO
03.2018 - 07.2020
Junior Sales Service Associate / Teller – New Acco
Philippine National Bank
08.2013 - 01.2018
Bachelor of Science - Business Administration (Financial Management)
University of The Immaculate Conception
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