Inna Burkovska

Rivne,Ukraine

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Medical Office Manager

F&S Healthcare Solutions

Kyiv

02.2021 - 02.2022

Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Directed investigations to verify and resolve customer or shipper complaints.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained updated and detailed records of calls in physical and electronic database.
Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

Customer Support Representative

LabQ Diagnostics

Rivne

07.2020 - 01.2021

Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Connected with customers to address questions and resolve issues through phone and email.
Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

Education

Bachelor - Humanities

Rivne State University of Humanities

09.2017 - 06.2021

Bachelor of Philology, Specialist in Translation (English, German)

Skills

Customer service skills

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Timeline

Medical Office Manager - F&S Healthcare Solutions

02.2021 - 02.2022

Customer Support Representative - LabQ Diagnostics