Halyna Sienohonova
CS English & Germany
Kiyv
Summary
Skilled agent experienced in identifying the problem and needs of the customers and solves the problem as soon as possible, flexible in communication in conflict situations, familiar with the psychology of conflict, have persuasion skills. Quick learner, able to adapt to situations.
Overview
3
3
years of professional experience
24
24
years of post-secondary education
Work History
CS English Agent
Aspire Global
Kiyv
06.2022 - Current
- Help users through multiple channels with their requests and provide solutions in a timely and professional manner;
- Be flexible in resolving conflict situations;
- Recognize and solve Customers’ concerns;
- Guide customers through the features of the platforms, bidding processes and promotions to ensure they run smoothly;
- Demonstrate extensive product knowledge and continuously improve it;
- Develop communication skills, multitasking;
- Contribute to the optimization and improvement of customer support procedures and flows.
Lecturer, Management
KROK University
Kiyv
09.2020 - Current
- Established open and professional relationships with faculty members, established business and trusting relationships with students, adapted to students' English pronunciation, systematized and rationalized the information presentation system, quickly resolved issues.
- Participation in the accreditation of the scientific department.
- Used a variety of teaching methods and supporting materials to facilitate the learning process and focus on presentations.
- I was the supervisor of students when writing scientific papers and research
Education
M.D. - Philologist, German Language Lecturer, Translator
Luhansk Taras Shevchenko National University
Ukraine 09.2006 - 06.2012
M.D. - Commercial Entrepreneurship & Commodity Science
Luhansk Taras Shevchenko National University
Ukraine 09.2007 - 06.2012
M.D. - Commodity Science, Safety & Quality
Kyiv National University of Trade And Economics
Kyiv, Ukraine 11.2012 - Current
M.D. - Philologist, English Language Lecturer, Translator
Luhansk Taras Shevchenko National University
Poltava, Ukraine 09.2020 - 06.2022
M.D. - Journalism
Luhansk Taras Shevchenko National University
Poltava, Ukraine 09.2021 - 01.2023
Skills
Time management
undefinedAdditional Information
I can ask clarifying questions about the structure of the company, the concept of work, the structure of interaction between different departments to rationalize the performance of my duties.
Photography, Photoshop, Adobe Premier Pro
I have experience as a photographer (street photography, nature photography, staged photography), I work with different lenses; I have experience in Photoshop, I edit issues for my YouTube channel in Adobe Premier Pro
Timeline
CS English Agent
Aspire Global
06.2022 - Current
M.D. - Journalism
Luhansk Taras Shevchenko National University
09.2021 - 01.2023
Lecturer, Management
KROK University
09.2020 - Current
M.D. - Philologist, English Language Lecturer, Translator
Luhansk Taras Shevchenko National University
09.2020 - 06.2022
M.D. - Commodity Science, Safety & Quality
Kyiv National University of Trade And Economics
11.2012 - Current
M.D. - Commercial Entrepreneurship & Commodity Science
Luhansk Taras Shevchenko National University
09.2007 - 06.2012
M.D. - Philologist, German Language Lecturer, Translator
Luhansk Taras Shevchenko National University
09.2006 - 06.2012
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