David Ayooluwa Adeyemi
Ternopil
Summary
Experienced Customer Service Representative and Quality Assurance Analyst with over 2 years of experience in Call Center - Customer Service Industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate with strong Administrative and organizational skills at managing multiple priorities with positive attitude eager to support and learn new skills.
Dedicated Administrative Assistant with close to 3 years of experience with proven track record of providing exceptional customer services. Paying keen attention to detail with strong decision making skills.
Self-motivated work ethic to perform effectively in an independent or team environments.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Quality Assurance Analyst (Remote)
Insurance Supermarket International
Miami, Florida
07.2022 - 12.2022
- Fixed identified issues to improve workflows.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Created and achieved product quality objectives that met organizational product specifications.
- Designed, documented and executed test analytics to identify software bugs.
- Reported progress, test metrics and results to Departmental Heads and Management.
- Assisted teammates and other Quality Coaches in developing skills necessary to grasp application concepts and tool suite.
- Worked Using Analytical tools including Google sheets such as: MS Excel, MS Word, PowerPoint, e.t.c
- Mentored and coached team members on QA topics and strategies.
Customer Service Representative (Remote)
Insurance Supermarket International
Miami, Florida
07.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other options to attract potential customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Adhered to customer call guidelines for service levels, handling time, correct call dispositions and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered excellent customer service, resulting in consistent 87% customer satisfaction rating.
Customer Service Agent
Excentral International
Kyiv
11.2020 - 04.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
Administrative Assistant
God's Love International
Abuja, Nigeria
07.2015 - 06.2018
- Executed record filing system to improve organizational documentation and management.
- Apt Email Management skills
- Answering over 40 to 50 multi-line inbound phone calls, and delivering messages to departmental heads and general staffs.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Managed relational database to store information for reference, reporting and analysis.
- Scheduled meetings in and out of office, client appointments for staff teams.
- Updated spreadsheets and databases to track, analyze and report on performance data
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Education
Bachelor of Science - Computer Science
University of Abuja
Abuja, Nigeria 09.2010 - 01.2017
Skills
- Adaptability and Flexibility
- Critical thinking and problem solving
- Attentive and Observant
- Testing Documentation
- MS Excel, MS Word, Powerpoint
- Canva
- Customer Service
- Teamwork
- Data Entry, Research and Analytics
- Remote chat / Email support
- Communication
- Appointment Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Quality Assurance Analyst (Remote)
Insurance Supermarket International
07.2022 - 12.2022
Customer Service Representative (Remote)
Insurance Supermarket International
07.2021 - 06.2022
Customer Service Agent
Excentral International
11.2020 - 04.2021
Administrative Assistant
God's Love International
07.2015 - 06.2018
Bachelor of Science - Computer Science
University of Abuja
09.2010 - 01.2017
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