Daryna Baras
Freight Forwarder
Odesa
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Guest Service Agent
MSC Cruises
02.2022 - Current
- Resolved guest inquiries and issues promptly, enhancing overall customer satisfaction.
- Coordinated with housekeeping and maintenance teams to maintain high service standards.
- Trained new staff on company policies and best practices in customer service excellence.
- Developed and maintained comprehensive knowledge of ship amenities and itineraries for guest assistance.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Operations Specialist (LCL, Import)
Your Logistics LLC, Odesa
10.2019 - 02.2022
- Collaborated with sales team to identify new business opportunities and expand the company''s client base within target markets.
- Negotiated favorable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Implemented strategies to minimize transit time while considering cost-effectiveness for both customers'' budgetary constraints and company revenue goals.
- Developed customized logistics solutions to meet unique client needs, resulting in increased business opportunities.
- Optimized routing options by continuously researching market trends and analyzing data on carrier capabilities and capacity availability.
Translator, Remotely
Translation Agency – In-Detail
07.2018 - 11.2019
- Translated documents from Russian to English.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Facilitated access to healthcare for non-native speakers by translating medical documents and patient information.
- Collaborated with team to translate series of documents from English to other languages.
- Implemented quality control processes that improved overall translation accuracy and client satisfaction.
Education
Bachelor of Arts - Education
Izmayil State University
Izmayil, Ukraine 09.2011 - 05.2014
Skills
- Customer service skills
- Rate negotiation
- Incoterms awareness
- Multitasking Abilities
- Detail-oriented
- Complaint handling
- Documentation and reporting
- Information protection
- Language proficiency
- Active listening
- Conflict resolution
- Transportation planning
- Client relations
- Operational efficiency
LANGUAGES
English
Advanced (C1)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Certification
- FIATA Diploma in Freight Forwarding, FIATA - December 2021 - May 2022
Timeline
Guest Service Agent
MSC Cruises
02.2022 - Current
Operations Specialist (LCL, Import)
Your Logistics LLC, Odesa
10.2019 - 02.2022
Translator, Remotely
Translation Agency – In-Detail
07.2018 - 11.2019
Bachelor of Arts - Education
Izmayil State University
09.2011 - 05.2014