Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Bohdan Oleksyn

Customer Support Specialist
Kyiv

Summary

Organized and highly-motivated job seeker with over 4 years of professional experience on different positions in Customer Support. Huge expertise in assisting customers and solving complex issues.

Seeking a position in your company. I am punctual, reliable and will prove to be an asset to the company.


Overview

5
years of professional experience
4
years of post-secondary education

Work History

Genesis

CSA, AM, CSS, SL
06.2020 - 04.2023

Job overview

  • Maintained high level of customer service and ensured customer satisfaction in more than 50000 inquiries.
  • Played instrumental role in company members' satisfaction by working with operational teams for proper resolution of their issues.
  • Monitored, analyzed and worked with customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies that allowed to sustain average retention rate at 80+%.
  • Generated more than 10000 USD of upsell revenue in less than 6 months.
  • Kept employees operating productively and working on task to meet business and customer needs.

SupportYourApp

Personal Assistant
09.2019 - 06.2020

Job overview

  • Provided 24/7 personal assistance for VIP customers;
  • Managed high-volume workload, with up to 5 processes at one time;
  • Gained lot of experience in assisting customer with complex issues via emails, calls and chats;
  • Managed to exceed customer expectations is some cases;

Boosteroid 

Community Manager
06.2019 - 09.2019

Job overview

  • Provided support for both team members and community;
  • Assisted in testing the product;
  • Generated Telegram content plan and was constantly updating it;

Emercoin

Community Manager
09.2018 - 01.2019

Job overview

  • Provided support for both team members and clients;
  • Generated reports and communicated results to stakeholders to provide insights into customer success.


  • Produced reports about community activities to keep owners, directors and property managers informed.

Education

Bachelor's Degree, Computer Science

09.2015 - 05.2019

University Overview

Kyiv National University, Kyiv, Ukraine

Informational Technologies Faculty

Graduated in 2019

Skills

    Upper-intermediate English

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Timeline

CSA, AM, CSS, SL
Genesis
06.2020 - 04.2023
Personal Assistant
SupportYourApp
09.2019 - 06.2020
Community Manager
Boosteroid 
06.2019 - 09.2019
Community Manager
Emercoin
09.2018 - 01.2019
Bachelor's Degree, Computer Science
09.2015 - 05.2019
Bohdan OleksynCustomer Support Specialist