Batia Syrota

Founder, CEO and member of the Ukrainian public organization VetBook Ukraine http://vetbook.pet/

This organization is designed to help animals affected by the war in Ukraine. To this end, we have developed an Internet platform that makes it possible to post information about a found or lost animal there.

Administrative work:

• Operational and business processes implementation and supervision.

• Development of compensation and rewards motivation politics.

• Development of the annual goals and objectives for business units (sales, revenue plans etc.).

• Strategic project development based on an analysis of competitiveness in the market.

• Implementation of CRM system.

• Development of the company's tariff policy based on an analysis of the market of competitors and the needs of customers.

• Strategic plan development and continuous control.

• Operational and annual reporting (income, bonuses, KPI).

• Teams formation according to a functional matrix with subsequent control over the performance.

Working with the team and technical work:

• Team management and supervision (time management, task prioritization, operational analysis).

• Recruitment and personnel onboarding, personnel assessment, divisions formation and development (calls, emails, general feedback on the quality of work).

• Team building, continuous team training.

• Creation of technical specifications, gathering of business requirements, supervision in development assignments, providing of delivery plans.

• New IT products development and current solution improvements

Development of IT product layouts with UI / UX designers.

Working with clients:

• Sales of an IT product for customers in Ukraine and Europe (PGB "Kovalskaya", TM EVA, TM Varus, Perutnina Ptuj Group - Slovenia, Dr. Reddis Kazakhstan, etc.).

• Project budget agreements, monitoring and control over accounts receivable.

• Customer loyalty and satisfaction control, collecting feedbacks and negotiation in difficult situations with customers.

• Improving service performance.

Product and domain:

• Electronic platform for purchases and sales https://smarttender.biz/en/

• Electronic document management system Signy https://signy.online/

Working with the clients:

• Product sales and business goals streamlining.

• Contract negotiation and terms settlement with customer representatives and lawyers.

• Conducting product presentations to international wide customers.

• Project budget agreements, monitoring and control over accounts receivable.

• Customer loyalty and satisfaction control.

• Events organization and hosting: business forums, onsite customer training, online learning.

· Conducting marketing activities for clients.

• Conducting polls and collecting feedback from focus groups to product usability and quality improvements (Ukrtelecom, Auchan, Ukrnaftoburinnya, etc.) solutions.

Team and organization works:

• Elaboration of solutions for the development of IT products, their entry into the European market.

• Hiring and employees onboarding, personnel assessment, divisions formation and development.

• Setting goals and objectives, methods of achieving them.

• Participation in tech forums, conferences in the field of e-commerce, information technologies.

• Formation of a functional matrix for sub-teams (cross-functional teams).

• Continuous staff effectiveness and performance reviewing.

• Elaboration of solutions to increase the average check, sales of services.

• Analytics of market competitors.

• Profitability analytics and reporting.

Technical work:

• Development of project's billing system

• Preparation of TOR and participation in the sprint review, sprint, grooming (according to Scrum / Kanban).

• Support and development of a mass product (boxed solution).

• Solution customization for the biggest Ukrainian companies (Kievkhleb, Aurum Group, Ukrtatna, Interpipe, Myronivsky Khleboproduct).

• Preparation and coordination of technical specifications with customers .

• Communication with the development team, prompt response to technical issues, solving and troubleshooting.

• Participation in the development of the BI analytics module.

Key duties and responsebilities:

• Clients advising on IT products of the company

• Fulfilling customer requests

• Delivery and billing control