Microsoft office
Anna Budnik
Customer Care Manager
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Sales Representative
Pin up
Kyiv
06.2022 - 09.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Documented customer interactions using SalesForce to capture data in processing system.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Implemented brand marketing and sales campaigns.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Support Representative
Ensuria
Kyiv
10.2020 - 07.2022
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Contributed ideas and practical solutions to support process improvement efforts.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Connected with customers to address questions and resolve issues through phone and email.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Education
High School Diploma -
Gymnasium No. 1 Named After A.P. Bystrina
Odesa 09.2009 - 05.2020
BBA - Management And Business Administration
National Technical University of Ukraine “Igor Sik
Kyiv 09.2020 - 06.2024
Skills
Network development
undefinedSoftware
Adobe acrobat
CRM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
Pin up
06.2022 - 09.2022
Customer Support Representative
Ensuria
10.2020 - 07.2022
BBA - Management And Business Administration
National Technical University of Ukraine “Igor Sik
09.2020 - 06.2024
High School Diploma -
Gymnasium No. 1 Named After A.P. Bystrina
09.2009 - 05.2020
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