Summary
Overview
Work History
Education
Skills
Software
Certification
Volunteering, Traveling, Reading
Additional Information
Timeline
SoftwareEngineer

Alexander Dubrovin

Banking Speacilist
Odesa

Summary

Experienced Bank officer with over 22+ years of expertise in Banking targeting on SME and corporate customers. Successful employment for over 10+ years with European banking Groups. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

22
22
years of professional experience
5
5
years of post-secondary education
7
7
Certificates
3
3
Languages

Work History

Head Special Projects Corporate Business

PJSC Bank Vostok
Odesa
01.2014 - Current
  • anchor customer tracking (trade, logistics, FMCG).
  • New products/services launch
  • Collaborated with team members to achieve target results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Prepared variety of different written communications, reports and documents.
  • Increased customer satisfaction by resolving issues.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Head of Corporate Dept

JSC Marine Transport Bank (Marfin Bank Ukraine a Marfin Laiki Group Cyprus starting from Y 2020)
Odesa
09.2005 - 01.2014
  • Increased customer satisfaction by resolving issues.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Participated in team-building activities to enhance working relationships.
  • Onboarded new temps by entering employee information into systems.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Collaborated with team members to achieve target results.
  • Personal tracking over SME and corporate customers with loan portfolio exceeding USD 50 000 K and deposits portfolio exceeding USD 30 000 K
  • Performed all procedures for opening of 2 Bank branches in major cities of Ukraine

Relationship Manager SME and Corporate Banking

Raiffesenbank Ukraine (a part of Raiffeisenbank International Group Vienna)
Odesa
01.2003 - 08.2005
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • cross-selling for SME and corporate customers (corporate, debit, credit cards, loans, deposits).
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Collaborated with team members to achieve target results.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in team-building activities to enhance working relationships.

Customer Service Manager

JSC Marine Transport Bank
Odesa
10.2001 - 01.2003
  • cross selling for SME and corporate customers (corporate, credit, debit cards, loans, deposits)
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Took ownership of customer issues and followed problems through to resolution.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Customer Service for SME and Corporate Customers

JSC Aval Bank
Odesa
08.2000 - 09.2001
  • Identified issues, analyzed information and provided solutions to problems.
  • cross selling for SME and corporate customers (corporate, debit, credit cards, loans, deposits)
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.


Education

Master's Degree in Economics - Banking And Financial Support Services

Odesa State Economic University
Odesa, Ukraine
09.1995 - 05.2000

Skills

Special projects

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Software

Microsoft Office

Analytics

Presentation software

Spreadsheets (Excel, Google Spreadsheets, etc

Communication and collaboration tools (Zoom, Teams, Skype, etc

Banking software (Midas, Temenos)

Certification

Training in International trade finance instruments January 2008

Volunteering, Traveling, Reading

Active member of local Charity funds dealing with problems of pediatric oncology

Favorite travel countries - EU countries

Among most favorite author's are George Orwell, Mario Puzo, Andrew Norton

Additional Information

https://www.linkedin.com/in/alexander-dubrovin-6147a1153

Timeline

Head Special Projects Corporate Business

PJSC Bank Vostok
01.2014 - Current

Head of Corporate Dept

JSC Marine Transport Bank (Marfin Bank Ukraine a Marfin Laiki Group Cyprus starting from Y 2020)
09.2005 - 01.2014

Relationship Manager SME and Corporate Banking

Raiffesenbank Ukraine (a part of Raiffeisenbank International Group Vienna)
01.2003 - 08.2005

Customer Service Manager

JSC Marine Transport Bank
10.2001 - 01.2003

Customer Service for SME and Corporate Customers

JSC Aval Bank
08.2000 - 09.2001

Master's Degree in Economics - Banking And Financial Support Services

Odesa State Economic University
09.1995 - 05.2000

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Alexander DubrovinBanking Speacilist